Customer Service

CUSTOMER SERVICE
Shipping & Delivery

Delivery times vary depending on the type of product you order. BALSASURFBOARDSRILEY.COM.AU will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. BALSASURFBOARDSRILEY.COM.AU can not be held responsible for incorrectly entered delivery addresses.

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.You must be at home to receive your goods – I will give the courier your contact number and ask them to call you before delivery, but as you know a lot of the couriers will not do this. If you are unable to meet the courier and he tries to deliver the goods and you are not there, then there maybe another small charge for a return delivery.

Important note - STC – Subject To Check – When you receive your goods and you don’t have time to open the packaging and check the goods – you should always write next to your signature STC (Subject To Check). This indicates that you have received the pack but not inspected it at this stage to see that it is not damaged for insurance purposes.

These requirements are necessary by the insurance company if anything goes wrong with the delivery.

Privacy & Security

This site is owned and operated by KLEENLINES PTY LTD. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KLEENLINES PTY LTD. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without KLEENLINES PTY LTD prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that BALSASURFBOARDSRILEY.COM.AU is not responsible for the operation of or content located on or through any such site.

BALSASURFBOARDSRILEY.COM.AU is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. Kleenlines P/L AND Riley Balsawood Surfboards waiver all personal injury and damage caused by any of there products with misuse use.

Ordering products from BALSASURFBOARDSRILEY.COM.AU is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order:
Riley Balsawood Surfboards
Customer Order Centre
156 President Ave.
2228 Miranda, NSW
AUSTRALIA
Phone: +61-0-412-376-464 begin_of_the_skype_highlighting  end_of_the_skype_highlighting
If you want to send a cheque please make it out to “KLEENLINES P/L” and post it to: Riley Balsawood Surfboards 156 President Ave 2228 Miranda, NSW Australia
If you prefer a direct deposit please use the following details: St. George Bank (BSB Number: 112-879/Account Number: 039953263)
Please e-mail receipt of payment details. mark@riley.com.au
We automatically collect general website traffic information (how many people have visited the site, most popular pages, where our visitors come from etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We will never send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:http://www.dbcde.gov.au/policy_and_legislation/spam
Unencrypted credit card information is NOT stored on our internet servers. When you place an order you will get redirected to the PAYPAL website which is the safest and most secure way to place orders over the internet. Paypal offers a buyer protectionscheme which you can view here:
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/buy/Protection-outside

Our order processing system is protected by a network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users. Peace of Mind We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.

Returns & Replacements

If notified before goods have been dispatched, BALSASURFBOARDSRILEY.COM.AU can accommodate order cancellations. If items have been shipped, BALSASURFBOARDSRILEY.COM.AU reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be replaced.
Special return offers apply to individuals only.
We do not accept responsibility for lost items
We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in:
Exchanges (full price items) – 10 DAYS from date of purchase
Refunds (full price items) – 10 DAYS from date of purchase
Exchanges (sale items) – 10 DAYS from date of purchase
REFUNDS AND RETURNS ARE NOT AVAILABLE ON USED SURFBOARDS OR SPECIAL OFFERS.

BALSASURFBOARDSRILEY.COM.AU offers a limited 12 months warranty on all surfboards.

OrderingBALSASURFBOARDSRILEY.COM.AU is owned and operated by KLEENLINES PTY. LTD (ABN 24004 015 383). Our offices are located at:
156 President Ave.
2228 Miranda, NSW
AUSTRALIA
All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. Your use of this site or your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to BALSASURFBOARDSRILEY.COM.AU indicates acceptance of these terms and conditions.Payment, Pricing & PromotionsPrices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.Viewing OrdersYour receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BALSASURFBOARDSRILEY.COM.AU reserves the right at any time after receipt of your order to accept or decline your order for any reason. BALSASURFBOARDSRILEY.COM.AU reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.Updating Account InformationWe collect personal information submitted by you to manage and deliver your order. We do not disclose personal information for any other purpose.
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie a courier). We also retain your order details in a secure offline system that is not connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date. Under no circumstances will BALSASURFBOARDSRILEY.COM.AU sell or receive payment for licensing or disclosing your personal information.
We will store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for. With your permission, your details will also be used to advise you of BALSASURFBOARDSRILEY.COM.AU special promotions.
We offer you a FREE monthly newsletter including special offers, shaping tips and tricks from Mark, interesting news and travel stories. Our email subscription service is a double 'opt-in' system. That means you must enter your email address in our newsletter subscription box. We will then send you an email in which you must confirm your subscription. You must confirm your subscription before we add your name to our newsletter list. This is an industry best practice. You may unsubscribe at any time should you wish to NOT receive our newsletter anymore.