Politique de remboursement

CUSTOMER SERVICE
Shipping & Delivery
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
Shipping & Delivery
Delivery times vary depending on the type of product you order. BALSASURFBOARDSRILEY.COM.AU will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. BALSASURFBOARDSRILEY.COM.AU can not be held responsible for incorrectly entered delivery addresses.
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. You must be at home to receive your goods – I will give the courier your contact number and ask them to call you before delivery, but as you know a lot of the couriers will not do this. If you are unable to meet the courier and he tries to deliver the goods and you are not there, then there maybe another small charge for a return delivery. 
Important note - STC – Subject To Check – When you receive your goods and you don’t have time to open the packaging and check the goods – you should always write next to your signature STC (Subject To Check). This indicates that you have received the pack but not inspected it at this stage to see that it is not damaged for insurance purposes.
These requirements are necessary by the insurance company if anything goes wrong with the delivery.

Ordering products from BALSASURFBOARDSRILEY.COM.AU is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order:
Riley Balsawood Surfboards
Customer Order Centre
156 President Ave.
2228 Miranda, NSW
AUSTRALIA
Phone: +61-0-412-376-464
If you want to send a cheque please make it out to “KLEENLINES P/L” and post it to: Riley Balsawood Surfboards 156 President Ave 2228 Miranda, NSW Australia
If you prefer a direct deposit please use the following details: St. George Bank (BSB Number: 112-879/Account Number: 039953263)
Please e-mail receipt of payment details. mark@riley.com.au
We automatically collect general website traffic information (how many people have visited the site, most popular pages, where our visitors come from etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We will never send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:http://www.dbcde.gov.au/policy_and_legislation/spam
Unencrypted credit card information is NOT stored on our internet servers. When you place an order you will get redirected to the PAYPAL website which is the safest and most secure way to place orders over the internet. Paypal offers a buyer protection scheme which you can view here: 
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/buy/Protection-outside

Our order processing system is protected by a network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorized systems and users. Peace of Mind We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.
Returns & Replacements
If notified before goods have been dispatched, BALSASURFBOARDSRILEY.COM.AU can accommodate order cancellations. If items have been shipped, BALSASURFBOARDSRILEY.COM.AU reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be replaced.
Special return offers apply to individuals only.
We do not accept responsibility for lost items
We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in:
Exchanges (full price items) – 10 DAYS from date of purchase
Refunds (full price items) – 10 DAYS from date of purchase
Exchanges (sale items) – 10 DAYS from date of purchase
REFUNDS AND RETURNS ARE NOT AVAILABLE ON USED SURFBOARDS OR SPECIAL OFFERS.
BALSASURFBOARDSRILEY.COM.AU offers a limited 12 months warranty on all surfboards.
OrderingBALSASURFBOARDSRILEY.COM.AU is owned and operated by KLEENLINES PTY. LTD (ABN 24004 015 383). Our offices are located at:
156 President Ave.
2228 Miranda, NSW
AUSTRALIA
All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. Your use of this site or your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to BALSASURFBOARDSRILEY.COM.AU indicates acceptance of these terms and conditions. Payment, Pricing & Promotions Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate. Viewing Orders Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BALSASURFBOARDSRILEY.COM.AU reserves the right at any time after receipt of your order to accept or decline your order for any reason. BALSASURFBOARDSRILEY.COM.AU reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Updating Account Information We collect personal information submitted by you to manage and deliver your order. We do not disclose personal information for any other purpose.